FAQ

How to get our beer

FREE ON-FARM PICK UP
Our bottle shop is open Wednesday through Saturday, noon - 8 PM and Sundays, noon - 6 PM. You can place your order online and select the pick up option or come by the farm and shop our retail counter.

How long will you hold my order?
Two-weeks! You have two-weeks from the date of purchase to pick up your order. If you do not come to retrieve your order we will refund you. 

FREE LOCAL AREA DELIVERY
We offer free local area delivery to Waterloo Region (Fri & Sat), Brantford/Paris (Sat), and Guelph Area (Sat) on all orders over $45 placed by 7 PM the day before your area’s delivery day. Deliveries are made by our own staff in our Willibald branded vehicle. We cannot provide an exact delivery window at this time, however, orders will be at your door by 7 PM. 

$10 FLAT-RATE TORONTO DELIVERY (M1-M9 POSTAL CODES)
We offer $10 flat-rate delivery to Toronto Area (M1-M9 Postal Codes) on all orders over $45. Orders must be placed by 11:59AM on Wednesday for same week delivery. Please make sure to include your name, address, unit # and buzzer # (if applicable), email, phone number, and delivery instructions when placing your order. These orders are processed, packaged and delivered to our third-party service on Thursday mornings. From there, our service will provide delivery updates including ‘out for delivery’, ‘next up for delivery’, and ‘delivered’. 


How to get our spirits & merch

Pick up, local delivery and expedited Canada Post shipping is available for our spirits, merch, and some friends of the farm products. 

EXPEDITED SHIPPING
Applies to Willibald Spirits, Willibald merch and some friends of the farm products. The cost of shipping is calculated at checkout. 19+ verification is required on all shipments. 

Shippable Friends of the Farm Products: 

Boosh
Rosewood Wine
Revel Cider
Sonnen Hill Beer

Why am I required to buy a food item when purchasing spirits & friends of the farm products?
Legally, all sales of spirits and/or friends of the farm products (beers, ciders & wines MUST be accompanied by a food item. Willibald beer is exempt from this requirement.

Who do I contact for order related inquiries?
You can email orders@drinkwillibald.com and we will help you out ASAP. 
 

FAQ

How do I get your beer if I don’t live in one of your delivery areas? 
You have a few options: on-farm pickup (Wed-Sat, noon - 8 PM, Sun, noon-6 PM) or deliver to a friend in one of our delivery areas. 

What if I’m not home for the delivery? 
Beer & spirit deliveries must be received by someone 19 or older. If you are not home, we will call the phone number on the order and make arrangements. If we cannot reach you, we will bring your order back to the farm to keep your items cold. Undeliverable orders will be available for on-farm pick up Wed-Sat, noon - 8 PM, Sun, noon - 6 PM or re-delivered on your area’s next delivery day. 

Can I buy beer & spirits at the farm without placing an online order?
Sure can! Stop by the farm during our open hours and our retail team would be happy to assist you. We accept Debit, most major Credit Cards, and Cash. 

Where the f*** is Ayr?
Ayr is located in the Township of North Dumfries in the Regional Municipality of Waterloo. You can find us at 1271 Reidsville Rd, Ayr, ON N0B 1E0. Look for our entrance between the pines. 

Do you ship across Canada? 
Unfortunately, we are not allowed to ship beer to other provinces. If you want to change this, you can contact your provincial representative and let them know! 

 

RESTAURANT FAQ

Our restaurant is open Fridays & Saturdays,  noon - 8 PM and Sundays, noon-6 PM. Reservations can be made via RESY. Tap here to book. To modify or cancel your reservation, please do so online via your confirmation email or contact restaurant@drinkwillibald.com. This is the best way to reach us!

Is your dining room open? 
We are currently offering both in-door and outdoor dining. When booking your reservation, you can select patio or dining room

I don't see any times available on your website? 
That means we are fully booked for that day! Check back day of to see if anything has opened up. 

Are reservations required?
Reservations are recommended, however we do have limited seating available for walk-ins. To avoid disappointment, we encourage you to check for availability on RESY or give us a call (226) 556-9941 to see if there is any space available.

Is your patio pet-friendly?
Yes. As long as your pet is friendly, they are welcome on the patio. The only thing we ask is to please keep your pet off the table.

How many people can I bring?
We will accommodate groups up to 6. Parties larger than 6 will not be permitted to sit together. This is non-negotiable. 

What precautions are you taking to maintain social distance?
Following recommendations provided by the Ontario Government we will be taking the following precautions:

  1. All tables will be placed a minimum of 6ft apart, 
  2. masks are mandatory for entrance into the building,
  3. and the washroom area is limited to 1-guest at a time (families with young children excluded).
  4. We also encourage guests to do their best in maintaining physical distance when passing through the patio area. 

Do you host weddings & events? 
Yes! If you're interested in hosting your wedding or event with us, email events@drinkwillibald.com

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